Privacy Policy
Your privacy is important to us. This Privacy Policy explains how RAIL CABS collects, uses, and protects your personal information when you use our taxi booking services.
Data Protection
We implement security measures to protect your personal information from unauthorized access.
Transparency
We clearly explain what data we collect and how we use it for providing our services.
Your Rights
You have the right to access, correct, or delete your personal data at any time.
1. Information We Collect
Personal Information:
- Name, contact details (phone number, email address)
- Pickup and drop locations with complete addresses
- Travel dates, times, and journey details
- Payment information (processed securely through payment gateways)
- Emergency contact information (for safety purposes)
Automatically Collected Information:
- IP address and device information
- Browser type and version
- Booking history and preferences
- Location data (only with your explicit permission)
2. How We Use Your Information
- To process and manage your taxi bookings efficiently
- To assign the nearest available driver for faster service
- To communicate booking confirmations, driver details, and trip updates
- To provide customer support and resolve service issues
- To improve our services and user experience
- To send promotional offers and discounts (only with your consent)
- To ensure passenger safety and security during trips
- To comply with legal obligations and prevent fraud
3. Data Sharing and Disclosure
We respect your privacy and do not sell your personal information to third parties. We may share your data with:
- Drivers: Necessary information (name, pickup location, contact number) to fulfill your booking
- Payment Processors: Secure payment processing partners
- Legal Authorities: When required by law or to ensure passenger safety
- Service Providers: Companies that help us operate our business (SMS gateways, etc.)
- Emergency Services: In case of emergencies during your journey
4. Data Security
We implement industry-standard security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted, and access to personal information is restricted to authorized personnel only. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Booking records are typically retained for 3 years for accounting, legal, and customer service purposes. You can request deletion of your data at any time, subject to legal requirements.
6. Your Rights
- Access: Right to know what personal data we hold about you
- Correction: Right to correct inaccurate or incomplete data
- Deletion: Right to request deletion of your personal data
- Objection: Right to object to certain data processing activities
- Withdraw Consent: Right to withdraw previously given consent
- Data Portability: Right to receive your data in a structured format
7. Location Services
We collect location data only when you explicitly grant permission. This helps us:
- Provide accurate pickup location detection
- Offer real-time trip tracking for safety
- Optimize routes for faster service
- Send location-based promotional offers (with consent)
You can disable location services at any time through your device settings.
8. Cookies and Tracking Technologies
Our website and app use cookies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies help us remember your preferences and provide a smoother booking experience. You can control cookie preferences through your browser settings.
9. Third-Party Links
Our services may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We recommend reviewing the privacy policies of any third-party sites you visit through our platform.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by an updated "Last Updated" date at the bottom of this page. We will notify you of any significant changes through our app or via email. We encourage you to review this policy periodically.
12. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
RAIL CABS
Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Grievance Officer
Email: railcabs@gmail.com
Response Time: Within 30 days of receipt of complaint